Refund policy
Returns & Refunds
We hope you love your Voyelle Wellness products. If you are not completely satisfied with your order, please contact us within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unopened, in its original condition and in the original packaging. Please contact us before sending any item back so we can provide the return instructions.
Non-returnable items
We cannot accept returns for:
- Used, lit or opened products
- Personalised, custom-made or made-to-order products
- White-label or corporate orders
- Gift cards
- Workshop and event tickets, which are subject to the specific cancellation conditions stated at booking
- Sale or discounted items
Damaged or incorrect orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and include photos of the item and packaging. We will review the issue and arrange a replacement or refund where appropriate.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds will be returned to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Return shipping
Return shipping costs are the responsibility of the customer unless the item was damaged, defective or incorrectly supplied.
Contact
For any return or refund questions, please contact us at info@voyellewellness.com.